Policies

RESERVATIONS AND CANCELLATIONS

RESERVATIONS

Room reservation and deposit. A reservation made with Tamarack Lodge is a definite commitment to provide the guest with rooms. Reservations are made only with advance payment* or when secured by a valid credit card** (Visa, MasterCard or Discover). Once the reservation is made, the room(s) will be held for the dates of the reservation.

Reservations can be made over the telephone at (530) 583-3350, or on our secure website.  Go to http://www.stayattahoe.com then click on the “book now” link.

Confirmation emails with booking numbers will be sent if an email addresses is provided.  If a confirmation is not received within four hours of making your reservation please re-contact us.  An error may have been made in noting your email address.

Deposit: A credit card will be used as a guarantee at time of booking. Then, 48 hours prior to the guest’s arrival, the first night may be charged to the card. IF this first night is charged, then the balance will be charged at check-in; otherwise, the full amount will be charged upon check-in.

In the event of an invalid credit card number, an attempt will be made to contact the person making the reservation. Failure to make contact for any reason will result in cancellation of the reservation.

Guests paying cash may be required to leave a refundable cash deposit upon check-in or some form of guarantee.

Room allocation
Tamarack Lodge will reserve a room type upon receiving a confirmed reservation. Room numbers are courteously issued at this time.  Tamarack Lodge reserves the right to alter a room number to accommodate its operational needs; however, the room type will be honored.

Cancellation
Due to Tamarack’s small size, cancellations have a significant impact on us. Last minute cancellations likely leave us with empty rooms.  Often these rooms could have been sold if we had received more advanced notice. For this reason guests who cancel their reservations less than 72 hours before arrival will be charged for one night’s rental for stays inferior to four days, and two nights’ rental for longer stays. To cancel without penalty during holiday periods, 14 days’ notice is required.  A no-show (meaning that no notice of cancellation is given, and the guest does not arrive to check-in) will result in the full booking fee being charged.

Note that sometimes non-holiday bookings can be transferred to other dates without penalty.  Such transfers are subject to management approval, availability, and a $20 per room transfer fee. Once the dates of a reservation have been transferred in this way, they cannot be changed again, and if cancelled will result in one night’s charge for stays of less than four days, and a two night charge for longer stays. Such transfers are not possible during holiday periods.

In the case of late cancellation, management agrees with the client to re-market the room.  If an alternative guest can be found, the penalty fee will be reduced, but only if the motel has no vacancy.

The holiday periods and festivals requiring 14 days’ notice for penalty free cancellation are: Martin Luther King Day weekend, Presidents’ Day weekend, Memorial Day weekend, Independence Day weekend, the Wanderlust festival (20 to 23 July 2017), Labor Day weekend,  and the two week period beginning the weekend before Christmas and extending to the weekend after New Year’s Day.

Group bookings, such as for wedding parties or family reunions, are subject to a cancellation policy specific to the event.

Tamarack Lodge cannot be held responsible for reservation deposits or reservation cancellations, either delayed or lost in the mail or through any other delivery service.

Check-in & Check-out
The normal check-in time is between 4 p.m. and 10 p.m. Late arrivals can be arranged by contacting the managers in advance.  During the busiest periods rooms may not be ready before 6pm, but this is rare.  Early check-ins are sometimes possible.  Call us mid-morning on the day of your arrival and we’ll let you know what can be done.  During the Christmas/New Year’s period early check-ins are usually not possible.  Idem for summer weekends.

Check-out is by 11 a.m. on the day of departure, unless arranged otherwise with the manager.  Again, in the busy season it is often not possible to offer a late check-out.  We have a commitment to allow our guests to check in by 4pm which we must honor.

Terms of payment
The entire sum due (less the deposit if one has been taken) should be paid upon check-in.  We accept Visa, Mastercard, and Discover.  Cash is also accepted.  If additional charges are incurred during the stay, these are due upon check-out.

Please be prepared to present a government issued photo ID when making your payment.

Housekeeping
Housekeeping is done daily.  Tamarack Lodge housekeeping staff will not touch or move any guest’s belongings. Therefore guests are advised to remove belongings from beds and furniture requiring service.  Towels will be changed if left on the floor, otherwise not.  For longer stays, sheets will be changed on the 3rd day.  If you wish them to be changed sooner, please make that request directly to management or housekeeper.

Smoking
All of our guestrooms are non-smoking. If a guest is found to have been smoking in a room, a $100 fine will be levied and the guest may be asked to leave. Evidence of smoking discovered after a guest has left will result in the same $100 fine being levied.

Guests who smoke are requested to do so at least 25 feet from any room.

Pets
Tamarack has both rooms that are pet friendly, and rooms that are not.  Be sure to specify your intention to bring a pet when you reserve.  Note that pets must be approved by management before the reservation can be confirmed.   Friendly and well behaved dogs are generally acceptable if they are at least one year old, do not bark, and weight no more than 60 lbs.  Aggressive and barking dogs will be asked to leave.  There is a $15 per night charge per dog, and a two dog maximum per room.   If the guest is paying in cash, a $100 deposit is taken to protect against room damage or extra cleaning. This will be refunded upon check-out if there is no pet damage to the room.  Guests’ pets must not be allowed to roam freely on the property, nor can they be left unattended in a room.  Exceptions can sometimes be made for special occasions such as weddings.  In that case the pet must be crated while his owners are absent, and owners must leave a cell phone number at which they can be reached in case of problems such as barking.   Note that your room will not be serviced should the dog be in the room alone.  Owners are required to clean up after pet toilet habits.  (Bags for this purpose are available at the office entrance.)  If a pet proves to be a nuisance to other guests or to the staff, the owner(s) of the pet will be asked to bring the pet to a doggie day care, such as can be found on http://www.tahoedog.com/services/north-lake-tahoe-services.

Undeclared pets and their owners will be asked to leave.  A $100 fine will be levied, and no refund will be given for unused days.

WiFi
Internet access via WiFi is provided courteously to our guests.  Although our system is quite recent and is maintained by IT professionals, it is not infallible.  Tamarack Lodge will make every effort to help you use our internet, but will not offer compensation in the event that you are unable to do so.  Nor can Tamarack be held liable for any loss due to the use or interruption of this service.

Parking
Vehicles are parked and left at owners’ risk.  All vehicles parked in our parking lot must be declared at the time of registration, and their license plate number must be recorded on the registration form.  Guests may not park multiple cars at Tamarack, except by special permission.

Tamarack Lodge is not responsible or accountable for any damage or theft of vehicles parked or visiting the property.

Winter guests are strongly advised to use snow tires or carry tire chains.

Vehicles cannot be left on Tamarack property after guests have checked-out, except by special permission obtained from management.

 LIMITS ON TAMARACK’S RESPONSIBILITY

Tamarack cannot be held accountable or responsible for actions or conditions beyond Tamarack’s control, or problems arising from third party actions, or acts of God.  However Tamarack will always make it a priority to rectify any issues arising from factors beyond its control.

All guests are to be advised that pinecones may fall from trees at any time of year.  Be it known that if a falling pinecone should happen to hit you or your car, Tamarack Lodge will accept no responsibility for any damages.

Please be careful when walking and driving at Tamarack as surfaces can be hazardous and slippery due to snow, ice or rain.  Tamarack will not be responsibility for accidents or injury to guests, or for loss of money, jewelry or valuables of any kind.  Tamarack Lodge is not responsible or accountable for valuable belongings left in rooms.  However, all efforts are taken to ensure security at Tamarack.  Please ask managers for advice and alternative measures that can be taken.

GENERAL EXPECTATIONS

Tamarack asks guests to be respectful of fellow guests and of Tamarack’s property.  Tamarack will not tolerate rowdy or nuisance behavior, and the management reserves the right to ask such disrespectful guests to leave.  Such guest will be charged the full room fee plus any damages.

Any deliberate or accidental damage or loss on Tamarack property will be assessed by management, and the guest responsible will be held accountable and charged for these damages or loss.

Tamarack is privately owned and the management reserves the right to refuse service to anyone and will not be responsible for accidents or injury to guests or for loss of money, jewelry or of valuables of any kind.

Policies and prices are correct at time of publishing and are subject to change without notice.  Please consult our website for updates.